Conference paper Open Access

Correcting health misinformation online: Collaborative crosschecking

Costello, Kaitlin L.

Patients, especially those with chronic conditions, increasingly use the Internet to find and
exchange health information with other patients. Healthcare providers are often concerned that
patients will find misinformation online, particularly in patient peer support groups; providers
may even deter patients from using the Internet as an information source in order to prevent them
from encountering misinformation (Chung, 2013). In online support groups, however, health
misinformation is often corrected relatively quickly by other patients (Esquivel et al., 2006). The
purpose of this paper is to introduce the concept of collaborative crosschecking, which describes
how patients teach one another information literacy skills in the process of correcting health
misinformation in online support groups.

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