Assessing students' and parents' satisfaction and expectations from secondary education services in Greece

Ιn Greece since 2010, the economic recession and subsequent adjustment measures have resulted in a significant drop in birth rates and public and private expenditure on education, creating new challenges in the secondary education field (IOBE 2018, 2019). A modern educational organization should provide services that meet the expectations and needs of students and parents in order to be an economically sound and growing business that will ensure its unobstructed operation, without any financial or operational problems (Jaworski B., Kohli AK, Sahay A., 2000). The implementation of innovative curricula, management models and processes ensure efficient management methods, quality services, reduced economic waste and optimal utilization of human resources. To be able to design and implement innovations, what should be explored and clarified are students' needs and the degree of satisfaction with the existing situation in organizations offering secondary education services in Greece today.For the present survey, conducted in the form of a questionnaire between 10 March 2019 and 11 June 2019, a representative sample of 357 Greek nationals was selected. We investigated the educational system users’ satisfaction degree, the services offered by the educational institutions and which criteria they use to attend one of them.