Journal article Open Access

Investigating primary school quality using teachers' self-efficacy and satisfaction

Athina Skapinaki; Maria Salamoura

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  "description": "<p><em>The current study aims to examine the impact of teachers&rsquo; job satisfaction and self-efficacy in improving service quality. The results, using clustering, indicated three groups of respondents according to their behavior, as teachers emphasizing on different aspects of marketing: external, interactive and internal marketing. Moreover, factor analysis, revealed that their satisfaction was affected by &ldquo;Workplace Relationships with the Director and Colleagues&rdquo;, &quot;Educational Management&quot;, &quot;Social Recognition and Professional Development&quot;, &quot;Relationships with Parents and Students&quot;, &quot;Infrastructure&quot; and &quot;Working Conditions and Nature of Work&quot;, while &quot;Class and Students&rsquo; Relationships Management&quot; and &quot;Students&rsquo; Engagement and Educational Strategies&quot; were influencing parameters of teachers&rsquo; self&ndash;efficacy.</em></p>", 
  "license": "", 
  "creator": [
      "affiliation": "University of the Aegean", 
      "@type": "Person", 
      "name": "Athina Skapinaki"
      "affiliation": "University of the Aegean", 
      "@type": "Person", 
      "name": "Maria Salamoura"
  "headline": "Investigating primary school quality using teachers' self-efficacy and satisfaction", 
  "image": "", 
  "datePublished": "2020-01-30", 
  "url": "", 
  "keywords": [
    "Teachers' self-efficacy", 
    "teachers' job satisfaction", 
    "service quality in schools", 
    "service marketing triangle"
  "@context": "", 
  "identifier": "", 
  "@id": "", 
  "@type": "ScholarlyArticle", 
  "name": "Investigating primary school quality using teachers' self-efficacy and satisfaction"
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