Journal article Open Access

Investigating primary school quality using teachers' self-efficacy and satisfaction

Athina Skapinaki; Maria Salamoura


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        <foaf:name>Athina Skapinaki</foaf:name>
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        <foaf:name>Maria Salamoura</foaf:name>
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    <dct:title>Investigating primary school quality using teachers' self-efficacy and satisfaction</dct:title>
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    <dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#gYear">2020</dct:issued>
    <dcat:keyword>Teachers' self-efficacy</dcat:keyword>
    <dcat:keyword>teachers' job satisfaction</dcat:keyword>
    <dcat:keyword>service quality in schools</dcat:keyword>
    <dcat:keyword>service marketing triangle</dcat:keyword>
    <dct:issued rdf:datatype="http://www.w3.org/2001/XMLSchema#date">2020-01-30</dct:issued>
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    <dct:description>&lt;p&gt;&lt;em&gt;The current study aims to examine the impact of teachers&amp;rsquo; job satisfaction and self-efficacy in improving service quality. The results, using clustering, indicated three groups of respondents according to their behavior, as teachers emphasizing on different aspects of marketing: external, interactive and internal marketing. Moreover, factor analysis, revealed that their satisfaction was affected by &amp;ldquo;Workplace Relationships with the Director and Colleagues&amp;rdquo;, &amp;quot;Educational Management&amp;quot;, &amp;quot;Social Recognition and Professional Development&amp;quot;, &amp;quot;Relationships with Parents and Students&amp;quot;, &amp;quot;Infrastructure&amp;quot; and &amp;quot;Working Conditions and Nature of Work&amp;quot;, while &amp;quot;Class and Students&amp;rsquo; Relationships Management&amp;quot; and &amp;quot;Students&amp;rsquo; Engagement and Educational Strategies&amp;quot; were influencing parameters of teachers&amp;rsquo; self&amp;ndash;efficacy.&lt;/em&gt;&lt;/p&gt;</dct:description>
    <dct:description>SUBMITTED: DECEMBER 2018, REVISION SUBMITTED: APRIL 2019, ACCEPTED: NOVEMBER 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 JANUARY 2020</dct:description>
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