10.5281/zenodo.3601651
https://zenodo.org/records/3601651
oai:zenodo.org:3601651
Spyros Avdimiotis
Spyros Avdimiotis
0000-0002-1396-0081
International Hellenic University
Emotional intelligence and tacit knowledge management in hospitality
Zenodo
2019
Tacit Knowledge
Emotional Intelligence
Hotel and Human Resources Management
2019-11-30
eng
2529-1947
10.5281/zenodo.3601650
Creative Commons Attribution 4.0 International
Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees’ behavioral patterns, the present paper seeks to associate emotions- as determinant factor of behavior- with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model. Findings indicate that both Emotional Intelligence and Tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge.
SUBMITTED: MARCH 2019, REVISION SUBMITTED: JUNE 2019, ACCEPTED: SEPTEMBER 2019, REFEREED ANONYMOUSLY, PUBLISHED ONLINE: 30 NOVEMBER 2019