Conference paper Open Access

FLEXPUB: Developing a Strategy for Flexible and Innovative e-Services

Kruk Rink; Chantillon Maxim; Simonofski Anthony; Tombal Thomas; Crompvoets Joep


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  <dc:creator>Kruk Rink</dc:creator>
  <dc:creator>Chantillon Maxim</dc:creator>
  <dc:creator>Simonofski Anthony</dc:creator>
  <dc:creator>Tombal Thomas</dc:creator>
  <dc:creator>Crompvoets Joep</dc:creator>
  <dc:date>2019-05-13</dc:date>
  <dc:description>Developing innovative and flexible public e-services, capable of adapting to the citizens’ changing needs, has become crucial for public administrations. To help them with these challenges, the FLEXPUB research project aims at developing a federal Strategy for the implementation of flexible and innovative geographical public e-services.

In order to develop this Strategy, a baseline measurement of the existing federal administrations’ practices in terms of geographical e-services was conducted, and was complemented with an analysis of the deriving stakeholders’ requirements.

To guide the federal administration along the way, a twelve years (2018-2030) Strategy was created, as a framework that lays the foundations enabling a federal administration to build flexible and innovative e-services, by relying on three pillars (Openness, Participation and Collaboration) and one key fundament: Geo-orientation.

 Openness implies rethinking the information management system; ensuring sustainable funding for public data quality and up-to-dateness; and guaranteeing personal data protection and security. Participation implies aligning with internal stakeholders; integrating the input from citizens and external users; and developing the appropriate methods and tools. Collaboration implies rethinking organisational structures to actively serve the end-user; strengthening coordination and sharing practices within a single administration; and building on common service and data approaches to stimulate cooperation across public administrations. Finally, Geo-orientation underlies these three pillars.</dc:description>
  <dc:identifier>https://zenodo.org/record/2788922</dc:identifier>
  <dc:identifier>10.5281/zenodo.2788922</dc:identifier>
  <dc:identifier>oai:zenodo.org:2788922</dc:identifier>
  <dc:language>eng</dc:language>
  <dc:relation>doi:10.5281/zenodo.2788684</dc:relation>
  <dc:relation>url:https://zenodo.org/communities/dfp17</dc:relation>
  <dc:rights>info:eu-repo/semantics/openAccess</dc:rights>
  <dc:rights>http://creativecommons.org/licenses/by/4.0/legalcode</dc:rights>
  <dc:subject>e-services</dc:subject>
  <dc:subject>e-government</dc:subject>
  <dc:subject>openness</dc:subject>
  <dc:subject>participation</dc:subject>
  <dc:subject>collaboration</dc:subject>
  <dc:title>FLEXPUB: Developing a Strategy for Flexible and Innovative e-Services</dc:title>
  <dc:type>info:eu-repo/semantics/conferencePaper</dc:type>
  <dc:type>publication-conferencepaper</dc:type>
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