Conference paper Closed Access
Governments are facing increasing expectations from citizens to deliver more innovative and responsive services. Digital technologies offers opportunities for more collaborative and participatory relationships across stakeholders to actively collaborate in the design of public services and participate in their delivery. In this work we present Citizenpedia, a software framework under development within the H2020 SIMPATICO project, that aims to involve citizens in improving e-services provided by public administration and simplifying their usage.
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