10.5281/zenodo.2444768
https://zenodo.org/records/2444768
oai:zenodo.org:2444768
Vidal, Arielle R.
Arielle R.
Vidal
0000-0002-2436-1244
Gullas College of Medicine
Alfeche, Patrick O.
Patrick O.
Alfeche
0000-0001-9524-0952
Gullas College of Medicine
Quisil, Samuel Jie C.
Samuel Jie C.
Quisil
0000-0001-8247-7125
Gullas College of Medicine
Posadas, Erlinda Y.
Erlinda Y.
Posadas
0000-0003-2758-7326
Gullas College of Medicine
Quisumbing, Lourdes C.
Lourdes C.
Quisumbing
0000-0002-1509-0841
Gullas College of Medicine
Ybañez, Adrian P.
Adrian P.
Ybañez
0000-0002-1684-5759
Cebu Technological University, University of the Philippines Cebu, University of the Visayas
Knowledge of HIV and AIDS among call center agents in Cebu City, Philippines
Zenodo
2017
Central Visayas, high-risk groups, lack of awareness, socio-demographic profile
2017-12-18
ang
10.5281/zenodo.2444767
Creative Commons Attribution 4.0 International
Confirmed cases of human immunodeficiency virus (HIV) infection and acquired immune deficiency syndrome (AIDS) have continued to increase in the Philippines, with Region VII (Central Visayas) consistently among the top five regions with the highest disease incidence. Knowledge on HIV and AIDS is important in preventing its spread because lack of its awareness can expose individuals to high-risk behaviours. Among the identified high-risk groups for HIV/AIDS exposure are the call center agents. In this study, the knowledge on HIV/AIDS and profile of call center agents in Cebu City were assessed. A total of 388 respondents (selected by snowball sampling) working as call center agents at IT Park, Cebu City were requested to participate in the study. Subsequently, only 289 completed the questionnaire. Most respondents were aged 24 to 29 years old (53%), single (85.8%), female (59.2%), college graduate (67.5%), and were earning a half-month salary of Php 3,000 to 13,124.99. More than majority (61.2%) had a high level of knowledge on HIV/AIDS (x̅: 78.3%, SD 12.9). Statistical analyses revealed that age and educational attainment were found to be correlated with the knowledge of HIV/AIDS (p-values < 0.05). Results also implied that call center agents who are younger (below 24 years old) and who have not graduated from college should be targeted for knowledge enhancement on HIV/AIDS.