Journal article Open Access
Confirmed cases of human immunodeficiency virus (HIV) infection and acquired immune deficiency syndrome (AIDS) have continued to increase in the Philippines, with Region VII (Central Visayas) consistently among the top five regions with the highest disease incidence. Knowledge on HIV and AIDS is important in preventing its spread because lack of its awareness can expose individuals to high-risk behaviours. Among the identified high-risk groups for HIV/AIDS exposure are the call center agents. In this study, the knowledge on HIV/AIDS and profile of call center agents in Cebu City were assessed. A total of 388 respondents (selected by snowball sampling) working as call center agents at IT Park, Cebu City were requested to participate in the study. Subsequently, only 289 completed the questionnaire. Most respondents were aged 24 to 29 years old (53%), single (85.8%), female (59.2%), college graduate (67.5%), and were earning a half-month salary of Php 3,000 to 13,124.99. More than majority (61.2%) had a high level of knowledge on HIV/AIDS (x̅: 78.3%, SD 12.9). Statistical analyses revealed that age and educational attainment were found to be correlated with the knowledge of HIV/AIDS (p-values < 0.05). Results also implied that call center agents who are younger (below 24 years old) and who have not graduated from college should be targeted for knowledge enhancement on HIV/AIDS.
Arcangel, A., Ronquillo K., Castañeda, B., Amita, P., Zapanta, M. J., Bermejo, M., Palaypayon, N., Samonte, G., Segarra, A., & Asuncion, I. (2016). HIV/AIDS and ART Registry of the Philippines (HARP). Department of Health, Epidemiology Bureau.
Ayranci, U. (2005). AIDS knowledge and attitudes in a Turkish population: an epidemiological study. BMC Public Health, 5(1), 95.
Corneille, M., Zyzniewski, L., & Belgrave, F. (2008). Age and HIV Risk and Protective Behaviors Among African American Women. Journal of Black Psychology, 34(2), 217–233.
De Walque, D. (2007). How does the impact of an HIV/AIDS information campaign vary with educational attainment? Evidence from rural Uganda. Journal of Development Economics, 84(2), 686–714.
Fisher, J. & Fisher, W. (1992). Changing AIDS-risk behavior. Psychology Bulletin, 111(3), 455–74.
Fuller, T. & Chamratrithirong, A. (2008). Knowledge of HIV risk factors among immigrants in Thailand. Journal of Immigrant and Minority Health, 11(83), 83-91.
Gupta, G. (2000). Gender, sexuality, and HIV/AIDS: The what, the why, and the how. Canadian HIV/AIDS Policy & Law Review, 5(4), 86–93.
Hansain M., Levy, J., Mensah, E., & Sinacore, J. (2007). Association of educational attainment with HIV risk in African American active injection drug users. AIDS Care, 19(1), 87–91.
Holmqvist, G. (2009). HIV and income inequality: If there is a link, what does it tell us? (International Policy Centre for Inclusive Growth, No. 54). Brasilia: International Policy Centre for Inclusive Growth.
Kabamalan, M., Marquez, M., Cruz, G., Natividad, J., Abalos, J., Lavares, M., Cruz, C., & Ramos, F. (2010). Lifestyle, health status and behavior of young workers in call centers and other industries: Metro Manila and Metro Cebu. Retrieved http://www.unaids.org.ph/apanel/uploads/2010_Call_Center_HIV_Study_12March2010_POPCOM_UPPI.pdf
Korra, A., Bejiga, M., & Tesfaye, S. (2005). Socio-demographic profile and prevalence of HIV infection among VCT clients in Addis Ababa. Ethiopian Journal of Health Development, 19(2), 109–115.
Laguna, E. P. (2004, April). Knowledge of HIV/AIDS and unsafe sex practices among Filipino youth. Annual Meeting of the Population Association of America. Boston, Massachusetts.
Leili, S., Elham, S., & Farkhondeh, S. (2008). A Population-based of HIV/AIDS Knowledge and Attitudes in General Public, Bandar-Abbas, Iran. Pakistan Journal of Medical Sciences, 24(6), 838–844.
Melgar, I. E., Ofreneo, M. A. P., & Kintanar, N. S. (2009). Risk Behaviors for HIV/AIDS among Call Center Employees in the Philippines. Manila: Ateneo de Manila University.
Melgar, I., Bangi, A., Mandel, J., & McFarland, W. (2012). A Survey of Risky Behaviors among Employees in Offshore Business Processing Centers. Philippine Population Review, 10(1), 1-22.
Montazeri, A. (2005). AIDS knowledge and attitudes in Iran: results from a population-based survey in Tehran. Patient Education and Counseling, 57(2), 199-203.
Montenegro, C. (2011). DOH: HIV among Pinoy adolescents 'tomorrow's epidemic' GMA News. Retrieved from http://www.gmanetwork.com/news/story/214313/news/nation/doh-hiv-among-pinoy-adolescents-tomorrow-s-epidemic
Mwamwenda, T. (2014). Education level and HIV/AIDS knowledge in Kenya. Journal of AIDS and Research, 6(2), 28–32.
NHSS (2016). HIV/AIDS and ART registry of the Philippines (HARP). Manila
Ogunmola, O. J., Oladosu, Y. O., & Olamoyegun, M. A. (2014). Relationship between socioeconomic status and HIV infection in a rural tertiary health center. HIV/AIDS (Auckland, NZ), 6(1), 61-67.
Okeke, C. E., Onwasigwe, C. N., & Ibegbu, M. D. (2012). The effect of age on knowledge of HIV/AIDS and risk related behaviours among army personnel. African Health Sciences, 12(3), 291-296.
Solomon, M., Smith, M., & Del Rio, C. (2008). Low educational level: A risk factor for sexually transmitted infections among commercial sex workers in Quito, Ecuador. Sage Journals, 19(4), 264–267.
Stein, J., Nyamathi, A., Ullman, J., & Bentler, P. (2007). Impact of marriage on HIV/AIDS risk behaviors among impoverished, at-risk couples: a multilevel latent variable approach. AIDS and Behavior, 11(1), 87-98.
Tavoosi, A., Zaferani, A., Enzevaei, A., Tajik, P., & Ahmadinezhad, Z. (2004). Knowledge and attitude towards HIV/AIDS among Iranian students. BMC Public Health, 4(17), 1-6.
Temah, C. (2007). Gender inequality and HIV/AIDS epidemic in Sub-Saharan Africa. Paper presented at the scientific meeting of the Université d'Auvergne, France. Retrieved Mar 30, 2016 from http://file:///C:/Users/UVJournal/Downloads/Gender%20discriminations%20and%20HIVAIDS%20Epidemic%20in%20Sub%20saharan%20Africa%202007.pdf
Temah, C. T. (2007, July). Socio-economic inequalities and HIV/AIDS Epidemic: Evidence from Sub-Saharan Africa. Paper presented at the scientific meeting of the AIDS Impact Conference, Marseille, France.
Türmen, T. (2003). Gender and HIV/aids. International Journal of Gynecology & Obstetrics, 82(3), 411-418.