Conference paper Open Access

Human Computation to Enhance E-Service Consumption among Elderlies

Zabaleta, Koldo; López-de-Ipiña, Diego; Sanz, Enrique; Irizar-Arrieta, Ane; Cartelli, Vincenzo; Di Modica, Giuseppe; Tomarchio, Orazio


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  <identifier identifierType="URL">https://zenodo.org/record/2203659</identifier>
  <creators>
    <creator>
      <creatorName>Zabaleta, Koldo</creatorName>
      <givenName>Koldo</givenName>
      <familyName>Zabaleta</familyName>
      <affiliation>Deusto Institute of Technology—DeustoTech, University of Deusto, 48007 Bilbo, Spain</affiliation>
    </creator>
    <creator>
      <creatorName>López-de-Ipiña, Diego</creatorName>
      <givenName>Diego</givenName>
      <familyName>López-de-Ipiña</familyName>
      <nameIdentifier nameIdentifierScheme="ORCID" schemeURI="http://orcid.org/">0000-0001-8055-6823</nameIdentifier>
      <affiliation>Deusto Institute of Technology—DeustoTech, University of Deusto, 48007 Bilbo, Spain</affiliation>
    </creator>
    <creator>
      <creatorName>Sanz, Enrique</creatorName>
      <givenName>Enrique</givenName>
      <familyName>Sanz</familyName>
      <affiliation>Deusto Institute of Technology—DeustoTech, University of Deusto, 48007 Bilbo, Spain</affiliation>
    </creator>
    <creator>
      <creatorName>Irizar-Arrieta, Ane</creatorName>
      <givenName>Ane</givenName>
      <familyName>Irizar-Arrieta</familyName>
      <affiliation>Deusto Institute of Technology—DeustoTech, University of Deusto, 48007 Bilbo, Spain</affiliation>
    </creator>
    <creator>
      <creatorName>Cartelli, Vincenzo</creatorName>
      <givenName>Vincenzo</givenName>
      <familyName>Cartelli</familyName>
      <affiliation>BEng Business Engineering, 95127 Catania, Italy</affiliation>
    </creator>
    <creator>
      <creatorName>Di Modica, Giuseppe</creatorName>
      <givenName>Giuseppe</givenName>
      <familyName>Di Modica</familyName>
      <affiliation>Department of Electrical, Electronic and Computer Engineering, University of Catania, 95125 Catania, Italy</affiliation>
    </creator>
    <creator>
      <creatorName>Tomarchio, Orazio</creatorName>
      <givenName>Orazio</givenName>
      <familyName>Tomarchio</familyName>
      <nameIdentifier nameIdentifierScheme="ORCID" schemeURI="http://orcid.org/">0000-0003-4653-0480</nameIdentifier>
      <affiliation>Department of Electrical, Electronic and Computer Engineering, University of Catania, 95125 Catania, Italy</affiliation>
    </creator>
  </creators>
  <titles>
    <title>Human Computation to Enhance E-Service Consumption among Elderlies</title>
  </titles>
  <publisher>Zenodo</publisher>
  <publicationYear>2018</publicationYear>
  <subjects>
    <subject>smart government</subject>
    <subject>human computation</subject>
    <subject>web technologies</subject>
    <subject>piloting</subject>
    <subject>accessibility</subject>
    <subject>usability</subject>
  </subjects>
  <dates>
    <date dateType="Issued">2018-10-18</date>
  </dates>
  <language>en</language>
  <resourceType resourceTypeGeneral="ConferencePaper"/>
  <alternateIdentifiers>
    <alternateIdentifier alternateIdentifierType="url">https://zenodo.org/record/2203659</alternateIdentifier>
  </alternateIdentifiers>
  <relatedIdentifiers>
    <relatedIdentifier relatedIdentifierType="DOI" relationType="IsIdenticalTo">10.3390/proceedings2191221</relatedIdentifier>
  </relatedIdentifiers>
  <rightsList>
    <rights rightsURI="https://creativecommons.org/licenses/by/4.0/legalcode">Creative Commons Attribution 4.0 International</rights>
    <rights rightsURI="info:eu-repo/semantics/openAccess">Open Access</rights>
  </rightsList>
  <descriptions>
    <description descriptionType="Abstract">&lt;p&gt;Smart Cities aim to increase citizens&amp;rsquo; quality of life. Smart Government is a part of Smart Cities domain aiming to enhance the communication and interactions of citizens and companies with government. The SIMPATICO framework combines machine and human intelligence to simplify e-services i.e., web accessible apps to accomplish administrative procedures online, and thus enable a more widespread adoption of electronic procedures. This paper reviews the impact of instrumenting e-services, in Galicia region in Spain, with SIMPATICO features, e.g., text and workflow simplication, autocompletion of personal data and public procedure documentation and support through crowdsourced questions and answers. Particularly, taking into account the lessons learnt at the first pilot evaluation with Elderly people, this paper describes the public procedure model proposed by SIMPATICO which backs the application of diverse strategies to better support users while facing the completion of complex administrative procedures.&lt;/p&gt;</description>
  </descriptions>
  <fundingReferences>
    <fundingReference>
      <funderName>European Commission</funderName>
      <funderIdentifier funderIdentifierType="Crossref Funder ID">10.13039/501100000780</funderIdentifier>
      <awardNumber awardURI="info:eu-repo/grantAgreement/EC/H2020/692819/">692819</awardNumber>
      <awardTitle>SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies</awardTitle>
    </fundingReference>
  </fundingReferences>
</resource>
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