Journal article Open Access

Revisiting Employee - Guest Interactions in Hotels: An Analysis of Critical Incidents

Özgür Devrim Yilmaz


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@article{ozgur_devrim_yilmaz_2018_1490400,
  author       = {Özgür Devrim Yilmaz},
  title        = {{Revisiting Employee - Guest Interactions in 
                   Hotels: An Analysis of Critical Incidents}},
  journal      = {Journal of Tourism, Heritage \& Services Marketing},
  year         = 2018,
  volume       = 4,
  number       = 2,
  pages        = {17-23},
  month        = nov,
  note         = {{SUBMITTED: MARCH 2018; REVISION SUBMITTED: JUNE 
                   2018; ACCEPTED: AUGUST 2018; REFEREED ANONYMOUSLY;
                   PUBLISHED ONLINE: 15 NOVEMBER 2018}},
  doi          = {10.5281/zenodo.1490400},
  url          = {https://doi.org/10.5281/zenodo.1490400}
}
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