1485951
doi
10.5281/zenodo.1485951
oai:zenodo.org:1485951
Bechinie, Michael
USECON
Tscheligi, Manfred
University of Salzburg
Changed the cup, not the saucer – NFC payments in supermarkets
Santhana kumar, Poornigha
USECON
info:eu-repo/semantics/openAccess
Creative Commons Attribution 4.0 International
https://creativecommons.org/licenses/by/4.0/legalcode
NFC payments
Usability
User study
<p>Abstract</p>
<p>Near field communication (NFC) payments are into play for many years now. Both card and mobile NFC’s are widely accepted by almost all supermarkets in many countries. The usability of NFC payments not only depends on the NFC card/mobile used but also on the payment terminal used in the supermarkets. To evaluate the usability of NFC payments, observations and exit interviews were conducted in 6 different supermarkets in Vienna, Austria. We had a total 160 observations and 179 exit interviews. The above-mentioned data was analyzed and the results portrayed that NFC payments suffer several usability issues. The results show that users face lack of proper information, lack of feedback and consistency while paying with NFCs.</p>
Zenodo
2018-06-07
info:eu-repo/semantics/book
1485950
award_title=Privacy and Usability; award_number=675730; award_identifiers_scheme=url; award_identifiers_identifier=https://cordis.europa.eu/projects/675730; funder_id=00k4n6c32; funder_name=European Commission;
1579541721.955649
368455
md5:99bc14157a9644d166813b8f514d48d8
https://zenodo.org/records/1485951/files/Changed the cup, not the saucer – NFC payments in supermarkets.pdf
public
10.5281/zenodo.1485950
isVersionOf
doi