10.5281/zenodo.1485951
https://zenodo.org/records/1485951
oai:zenodo.org:1485951
Santhana kumar, Poornigha
Poornigha
Santhana kumar
USECON
Bechinie, Michael
Michael
Bechinie
USECON
Tscheligi, Manfred
Manfred
Tscheligi
University of Salzburg
Changed the cup, not the saucer – NFC payments in supermarkets
Zenodo
2018
NFC payments
Usability
User study
2018-06-07
eng
10.5281/zenodo.1485950
Creative Commons Attribution 4.0 International
Abstract
Near field communication (NFC) payments are into play for many years now. Both card and mobile NFC’s are widely accepted by almost all supermarkets in many countries. The usability of NFC payments not only depends on the NFC card/mobile used but also on the payment terminal used in the supermarkets. To evaluate the usability of NFC payments, observations and exit interviews were conducted in 6 different supermarkets in Vienna, Austria. We had a total 160 observations and 179 exit interviews. The above-mentioned data was analyzed and the results portrayed that NFC payments suffer several usability issues. The results show that users face lack of proper information, lack of feedback and consistency while paying with NFCs.
European Commission
10.13039/501100000780
675730
Privacy and Usability