Conference paper Open Access

The Mobility as a Service Maturity Index: Preparing the Cities for the Mobility as a Service Era

Ricky Goulding; Maria Kamargianni


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    <subfield code="a">&lt;p&gt;Mobility as a Service (MaaS) is the use of a &amp;ldquo;digital interface to source and manage the provision of transport&lt;br&gt;
related services&amp;rdquo; which meet peoples mobility requirements. The implementation of a MaaS based transport&lt;br&gt;
system is dependent on a city possessing a number of characteristics. Before planning for MaaS it is important&lt;br&gt;
for decision makers to understand how close a city is to fulfilling these characteristics. Therefore, the aim of this&lt;br&gt;
study is to develop the &amp;lsquo;MaaS Maturity Index&amp;rsquo;. This measures a cit&amp;rsquo;s readiness for MaaS implementation based&lt;br&gt;
on characteristics across five dimensions: 1. Transport operators data sharing and openness, 2. Citizen familiarity&lt;br&gt;
and willingness, 3. Policy, regulation and legislation, 4. ICT infrastructure, and 5. Transport services and&lt;br&gt;
infrastructure. The index has been applied to two metropolitan areas in the UK; London and the West Midlands.&lt;br&gt;
The results indicate that, as expected, London is slightly more ready for MaaS than the West Midlands, but that&lt;br&gt;
both cities have lots of room for improvement.&lt;/p&gt;</subfield>
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