Conference paper Open Access

Measuring success of ITS services and their implementation

Xavier Leal; Arno Schroten; Peter Scholten; Olatunde Baruwa; Eleni Anoyrkati; Alexeis Garcia Perez; Alba Avarello; Anitha Chinnaswamy


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    "description": "<p>Over the last decade significant developments in the field of Intelligent Transport Systems (ITS) have emerged as<br>\ninnovative tools have been developed based on the application of Information and Communications Technologies<br>\n(ICT) in the transport sector. There is agreement in the transport research and practice communities that the main<br>\nfunctions of ITS and related services include increasing efficiency in transport, improving traffic safety, increasing<br>\ntransport comfort and improving environmental performance of transport. However, it is widely acknowledged<br>\nthat deployment of ITS services is fragmented and slow, as there are several barriers hampering successful<br>\nimplementation of these services. They range from technical barriers (e.g. lack of interoperability of services) to<br>\ninstitutional (e.g. lack of robust legislative framework), economic (e.g. high investment costs) and<br>\nsocial/organisational (e.g. lack of cooperation between stakeholders) ones. Furthermore, a set of ITS service<br>\nperformance measures which can be widely accepted by all relevant stakeholders is still required.<br>\nAs part of a wider research initiative, this research builds on the need for a better understanding of the barriers<br>\nhampering ITS services deployment and the set of Key Performance Indicators (KPIs) currently used for ITS<br>\nservices. The main objective is to identify the main barriers and KPIs for both different market segments and types<br>\nof ITS services, based on a systematic review of the relevant literature, complemented by a series of interviews<br>\nwith participants from a number of ITS service initiatives.<br>\nThis research makes a significant contribution to the existing body of knowledge on barriers hampering ITS service<br>\ndeployment and measuring success of ITS services. In doing so, it helps transport research and practice in their<br>\nefforts to develop and deploy service initiatives that successfully meet the expectations of their key stakeholders.</p>", 
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    "title": "Measuring success of ITS services and their implementation", 
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    "keywords": [
      "Transport; ITS; ITS services; barriers; enablers; KPIs."
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    "publication_date": "2018-04-16", 
    "creators": [
      {
        "name": "Xavier Leal"
      }, 
      {
        "name": "Arno Schroten"
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      {
        "name": "Peter Scholten"
      }, 
      {
        "name": "Olatunde Baruwa"
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      {
        "name": "Eleni Anoyrkati"
      }, 
      {
        "name": "Alexeis Garcia Perez"
      }, 
      {
        "name": "Alba Avarello"
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      {
        "name": "Anitha Chinnaswamy"
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      "acronym": "TRA2018", 
      "url": "https://2018.traconference.eu/", 
      "dates": "16-19 April 2018", 
      "place": "Vienna", 
      "title": "7th Transport Research Arena TRA 2018 (TRA 2018)"
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