Project deliverable Open Access

LoCloud D4.1: Documentation & Help Desk (Including guide for end-users/organizations)

Bergheim, Stein Runar; Angelis, Stavros

All software developed through LoCloud has extensive technical API documentation as well as end-user documentation for applications with an end-user interface including the ingestion and mapping tool MINT, the metadata repository MORE, the lightweight digital library service LoCloud Collections and the Geocoding Application. Documentation is continuously being made available on on the LoCloud support portal where it is edited in a Wiki.

The LoCloud help-desk is a contact point where LoCloud partners can submit questions and receive answers related to the services and applications that are being modified or created in the project. The help-desk is accessible through the support portal at the URL or can be entered directly through the URL

Practically, all technical partners in LoCloud staff the help-desk on a shared basis. PSNC, Athena RC/DCU and AVINET will be responsible for first-line support, i.e. quick response to questions related to usage of services and applications. The developers or owners of the various software packages will be responsible for responding to questions of a technical nature such as bug-reports, modification requests and similar.

LoCloud was funded by the European Commission's ICT Policy Support Programme. Grant Agreement number: 325099
Files (1.2 MB)
Name Size
1.2 MB Download
All versions This version
Views 1616
Downloads 2727
Data volume 31.9 MB31.9 MB
Unique views 1515
Unique downloads 2626


Cite as