"Timestamp","Invite people to join","Welcome new users when they sign up","Engage with users, to encourage them to be more active and make them feel welcome","Mediate conflict","Tweak and optimize the user experience (if you consider this to be part of community management)","Encourage interaction between members","Organize real-world meetings","Acknowledge members for their contribution","Support volunteers","Do you want to add any other activity that uses up significant chunks of your community management time?","Finally, two questions to give me context. How old is the community you manage? If you manage more than one, refer to the oldest.","How large is the community you manage? If you manage more than one, refer to the largest." "2018/03/13 4:25:36 pm EET","Rarely","Rarely","Often","Occasionally","Occasionally","Occasionally","Occasionally","Often","Often","","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/13 4:32:38 pm EET","Never","Never","Often","Occasionally","Occasionally","Often","Never","Occasionally","Never","create conversation","Between one and five years","Over 100,000 accounts" "2018/03/13 4:47:47 pm EET","Rarely","Never","Occasionally","Occasionally","Often","Occasionally","Rarely","Occasionally","Often","adding/scheduling content ","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/13 5:20:39 pm EET","Occasionally","Often","Often","Rarely","Often","Often","Occasionally","Often","Often","","Between one and five years","Over 100,000 accounts" "2018/03/13 5:22:56 pm EET","Often","Rarely","Rarely","Rarely","Rarely","Rarely","Often","Occasionally","Often","I am answering for multiple communities, all managed as a volunteer. Hence the level of involvement is low.","Over five years","Between 101 and 1,000 accounts" "2018/03/13 5:26:59 pm EET","Rarely","Often","Occasionally","Rarely","Often","Occasionally","Occasionally","Rarely","Occasionally","","Over five years","Between 101 and 1,000 accounts" "2018/03/13 5:45:20 pm EET","Occasionally","Often","Often","Occasionally","Occasionally","Often","Often","Often","Often","Taking the time to read what others have to say","Over five years","Between 1,001 and 10,000 accounts" "2018/03/13 5:54:43 pm EET","Often","Often","Often","Occasionally","Occasionally","Often","Rarely","Often","Often","","Over five years","Between 1,001 and 10,000 accounts" "2018/03/13 6:11:48 pm EET","Occasionally","Never","Rarely","Rarely","","Rarely","Occasionally","Often","","engage people in participating actively","Between one and five years","Between 101 and 1,000 accounts" "2018/03/13 6:28:37 pm EET","Often","Occasionally","Occasionally","Often","Often","Rarely","Rarely","Rarely","Often","Stakeholder management - producing KPIs and interacting with other parts of our organisation to promote the forum, ensuring we're taken into account during any policy or strategy changes.","Over five years","Between 10,001 and 100,000 accounts" "2018/03/13 6:37:03 pm EET","Often","Rarely","Often","Occasionally","Occasionally","Often","Often","Occasionally","Rarely","","Less than one year","Between 101 and 1,000 accounts" "2018/03/13 6:39:58 pm EET","Rarely","Often","Often","Often","Occasionally","Often","Occasionally","Often","Never","Create activities where they will have fun.","Over five years","Between 101 and 1,000 accounts" "2018/03/13 7:18:45 pm EET","Occasionally","Often","Often","Rarely","Often","Often","Rarely","Often","Often","Engage with users, to encourage them to work together","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/13 7:19:53 pm EET","Often","Rarely","Often","Occasionally","Often","Often","Occasionally","Often","Rarely","Welcome new users when they write their first post","Between one and five years","Between 101 and 1,000 accounts" "2018/03/13 7:42:17 pm EET","Often","Often","Often","Rarely","Often","Occasionally","Occasionally","Often","Occasionally","","Between one and five years","Between 101 and 1,000 accounts" "2018/03/13 10:04:59 pm EET","Often","Often","Often","Occasionally","Often","Often","Occasionally","Often","Often","document management, collaborative tools ","Between one and five years","Fewer than 100 accounts" "2018/03/13 11:49:46 pm EET","Occasionally","Often","Often","Often","Often","Often","Occasionally","Often","Occasionally","","Over five years","Between 1,001 and 10,000 accounts" "2018/03/14 3:10:45 am EET","Rarely","Often","Often","Often","Often","Often","Never","Often","Often","Reporting, writing and curating content.","Between one and five years","Between 10,001 and 100,000 accounts" "2018/03/14 3:43:54 am EET","Often","Often","Rarely","Often","Occasionally","Never","Occasionally","Rarely","Often","","Over five years","Over 100,000 accounts" "2018/03/14 3:56:43 am EET","Never","Never","Never","Often","Often","Often","Never","Never","Never","moderation, user account management, correspondence with users, abuse reports","Over five years","Over 100,000 accounts" "2018/03/14 10:41:15 am EET","Often","Occasionally","Occasionally","Rarely","Occasionally","Often","Occasionally","Often","Occasionally","","Over five years","Between 101 and 1,000 accounts" "2018/03/14 11:20:45 am EET","Often","Often","Often","Rarely","Often","Often","Occasionally","Often","Often","Summarising threads to keep conversations going and maintain a healthy searchable archive","Less than one year","Between 101 and 1,000 accounts" "2018/03/14 1:50:08 pm EET","Often","Often","Occasionally","Occasionally","Occasionally","Often","Rarely","Often","Often","I've found the time on spend on activities may vary depending on the stage the community is in or if there are major campaigns that are in place. ","Over five years","Between 1,001 and 10,000 accounts" "2018/03/14 3:06:53 pm EET","Often","Occasionally","Often","Rarely","Occasionally","Often","Occasionally","Often","Often","Cross posting, Behind the scenes facilitation of responses to questions, directly responding to questions, tidy up ","Over five years","Between 101 and 1,000 accounts" "2018/03/15 11:09:13 am EET","Often","Often","Often","Occasionally","Often","Often","Occasionally","Often","Often","","Over five years","Fewer than 100 accounts" "2018/03/15 12:47:07 pm EET","Occasionally","Often","Occasionally","Rarely","Often","Often","Rarely","Often","Occasionally","Supporting people to create content and resources.","Between one and five years","Fewer than 100 accounts" "2018/03/15 2:11:20 pm EET","Often","Often","Often","Rarely","Occasionally","Occasionally","Occasionally","Often","Never","Building newsletters, curating the best content.","Over five years","Between 1,001 and 10,000 accounts" "2018/03/15 4:07:09 pm EET","Often","Occasionally","Often","Rarely","Occasionally","Occasionally","Rarely","Often","Occasionally","Curate content to start discussion; moderate user generated content; identify influencers and subject matter experts","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/15 4:25:51 pm EET","Often","Often","Often","Never","Occasionally","Often","Never","Often","Never","Content creation, responding, metrics reporting ","Less than one year","Fewer than 100 accounts" "2018/03/15 4:26:45 pm EET","Occasionally","Often","Often","Occasionally","Often","Often","Occasionally","Often","Occasionally","develop content/discussions/resources","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/15 4:28:45 pm EET","Occasionally","Rarely","Often","Rarely","Often","Occasionally","Often","Occasionally","Rarely","","Over five years","Between 1,001 and 10,000 accounts" "2018/03/15 4:44:16 pm EET","Often","Often","Often","Often","Often","Often","Often","Occasionally","Often","","Between one and five years","Between 101 and 1,000 accounts" "2018/03/15 4:48:52 pm EET","Never","Never","Never","Occasionally","Occasionally","Never","Never","Often","Often","Troubleshooting platform issues","Over five years","Over 100,000 accounts" "2018/03/15 5:44:01 pm EET","Often","Often","Often","Rarely","Often","Often","Often","Often","Often","Planning programming","Over five years","Between 101 and 1,000 accounts" "2018/03/15 5:59:30 pm EET","Often","Often","Often","Rarely","Often","Often","Occasionally","Often","Rarely","","Between one and five years","Between 101 and 1,000 accounts" "2018/03/15 6:13:41 pm EET","Occasionally","Often","Often","Rarely","Occasionally","Often","Rarely","Often","Occasionally","Pruning inactive groups","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/15 6:15:00 pm EET","Occasionally","Occasionally","Occasionally","Occasionally","Rarely","Often","Occasionally","Often","Rarely","Multichannel (fb, newsletter, forum...)","Over five years","Between 1,001 and 10,000 accounts" "2018/03/15 6:36:49 pm EET","Occasionally","Often","Occasionally","Occasionally","Occasionally","Often","Never","Rarely","Never","Work with internal partners to boost the communities exposure, such as social media and content marketing teams. Customer service even. ","Less than one year","Between 101 and 1,000 accounts" "2018/03/15 7:13:03 pm EET","Occasionally","Often","Often","Occasionally","Occasionally","Often","Rarely","Occasionally","Occasionally","Reading - getting to know the members, documenting community behavior/contributions for internal use (reporting, justification)","Over five years","Between 10,001 and 100,000 accounts" "2018/03/15 9:57:11 pm EET","Often","Often","Occasionally","Occasionally","Occasionally","Often","Often","Occasionally","Often","We have an online and in person community and also focus on: making personal connections, getting feedback each quarter to plan community content, on boarding new members, checkining in with members to see where we can help.","Over five years","Between 101 and 1,000 accounts" "2018/03/15 10:45:10 pm EET","Often","Often","Often","Occasionally","Often","Often","Rarely","Often","Often","","Over five years","Over 100,000 accounts" "2018/03/15 10:50:37 pm EET","Often","Often","Often","Rarely","Occasionally","Occasionally","Rarely","Occasionally","Rarely","","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/15 11:34:27 pm EET","Often","Often","Often","Occasionally","Often","Often","Occasionally","Often","Occasionally","","Less than one year","Over 100,000 accounts" "2018/03/16 1:08:00 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:27:47 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:28:04 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:41:20 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:41:38 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:42:00 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:42:15 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:42:43 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:43:08 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:43:29 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:43:53 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:44:09 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:44:32 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:44:55 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:45:13 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:45:31 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:46:01 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:46:17 am EET","Occasionally","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Never","Moderation","Over five years","Over 100,000 accounts" "2018/03/16 1:49:04 am EET","Rarely","Often","Often","Rarely","Often","Often","Often","Often","Occasionally","","Less than one year","Between 1,001 and 10,000 accounts" "2018/03/16 3:18:11 am EET","Never","Never","Occasionally","Never","Often","Occasionally","Rarely","Occasionally","Never","Response moderation, any kind of support, email & social engagement, Testing ideas to improve retention.","Between one and five years","Over 100,000 accounts" "2018/03/16 4:29:42 am EET","Never","Never","Occasionally","Often","Often","Occasionally","Occasionally","Occasionally","Often","","Over five years","Over 100,000 accounts" "2018/03/16 4:39:14 am EET","Often","Occasionally","Occasionally","Rarely","Occasionally","Occasionally","Often","Rarely","Occasionally","","Between one and five years","Between 1,001 and 10,000 accounts" "2018/03/16 4:44:06 am EET","Rarely","Often","Often","Occasionally","Often","Often","Rarely","Often","Often","Billing lol","Between one and five years","Between 10,001 and 100,000 accounts" "2018/03/16 6:36:40 am EET","Occasionally","Often","Often","Often","Often","Often","Rarely","Often","Often","Encouraging and converting passive participants to become active content creators.","Between one and five years","Between 10,001 and 100,000 accounts" "2018/03/16 12:33:37 pm EET","Occasionally","Rarely","Occasionally","Often","Occasionally","Never","Occasionally","Occasionally","Often","","Over five years","Between 1,001 and 10,000 accounts" "2018/03/16 7:10:47 pm EET","Often","Often","Occasionally","Rarely","Often","Often","Often","Occasionally","Rarely","","Between one and five years","Between 10,001 and 100,000 accounts" "2018/03/16 10:23:19 pm EET","Never","Rarely","Often","Occasionally","Occasionally","Often","Occasionally","Occasionally","Often","","Between one and five years","Between 10,001 and 100,000 accounts" "2018/03/17 3:01:43 am EET","Occasionally","Never","Often","Often","Often","Often","Rarely","Often","Often","Research answers for players, collect, collate and curate feedback for the company.","Over five years","Over 100,000 accounts" "2018/03/17 3:58:09 am EET","Occasionally","Occasionally","Often","Occasionally","Rarely","Often","Rarely","Often","Often","Content sharing, funding","Between one and five years","Between 101 and 1,000 accounts" "2018/03/17 10:32:36 am EET","Often","Occasionally","Occasionally","Rarely","Never","Often","Often","Occasionally","Often","","Less than one year","Fewer than 100 accounts" "2018/03/17 4:56:17 pm EET","Often","Often","Often","Often","Often","Often","Rarely","Often","Often","Social media promotion","Over five years","Over 100,000 accounts" "2018/03/17 5:09:57 pm EET","Often","Often","Often","Rarely","Rarely","Often","Rarely","Often","Occasionally","","Over five years","Between 1,001 and 10,000 accounts" "2018/03/17 5:39:37 pm EET","Never","Never","Often","Often","Never","Often","Rarely","Often","Often","Private messaging to better understand and mediate important messages that seemed to raise controversies","Over five years","Between 1,001 and 10,000 accounts" "2018/03/18 4:17:23 pm EET","Rarely","Occasionally","Often","Occasionally","Occasionally","Occasionally","Never","Occasionally","Often","I am a subject matter expert for the Facebook game which I manage the community for. A lot of my time ends up being spent in meetings with production, art, and marketing as a result, advocating for our players’ needs and wants.","Over five years","Between 10,001 and 100,000 accounts" "2018/03/19 1:43:09 pm EET","Occasionally","Often","Often","Often","Often","Occasionally","Rarely","Often","Often","External promotion to general audiences (to remind existing users ""we exist"" and try to get new joiners as well).","Over five years","Over 100,000 accounts" "2018/03/19 4:56:00 pm EET","Often","Often","Occasionally","Rarely","Occasionally","Occasionally","Never","Occasionally","Rarely","","Less than one year","Between 101 and 1,000 accounts" "2018/03/19 5:48:20 pm EET","Often","","Occasionally","Never","Occasionally","Occasionally","Occasionally","Never","Never","Launch meeting; support and help resources for beginners; newsletter with summaries","Between one and five years","Between 101 and 1,000 accounts" "2018/03/19 10:06:00 pm EET","Often","Often","Often","Rarely","Often","Often","Occasionally","Often","Often","Organize and host online events ","Between one and five years","Between 101 and 1,000 accounts" "2018/03/22 12:34:28 pm EET","Often","Often","Often","Rarely","Occasionally","Often","Occasionally","Often","Often","design, monitoring, evaluating","Between one and five years","Between 101 and 1,000 accounts" "2018/03/29 8:23:48 pm EET","Often","Often","Occasionally","Often","Often","Often","Often","Often","Often","","Between one and five years","Between 101 and 1,000 accounts" "2018/04/25 4:51:25 am EET","Often","Often","Often","Occasionally","Often","Often","Never","Often","Often","","Over five years","Between 10,001 and 100,000 accounts"