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Dataset Open Access

Mapping practices of online community management

Alberto Cottica

Results of an online survey conducted during the period 13-31st March 2018. Responses were collected through a Google form; instructions and context were made available on a web page, the link of which was disseminated through Facebook, Twitter and on the e-mint mailing list (dedicated to professional online community managers on Yahoo.  

Each row of the file represents one questionnaire; each column represents one question.

  • The first 9 questions are all of the format "To manage your online community, which of these courses of actions do you take, and how often?". The answers were given on a Likert-4 scale.
  • The 10th question was "Do you want to add any other activity that uses up significant chunks of your community management time?". The answers were given in free form text.
  • The 11th question was "How old is the community you manage? If you manage more than one, refer to the oldest." The answers were given as multiple choice, with three possible choices.
  • The 12th question was "How large is the community you manage? If you manage more than one, refer to the largest.". The answers were given as multiple choice, with five possible choices.

This work is part of my PhD Thesis.

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mapping_online_community_management_practices.csv
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mapping_online_community_management_practices.json
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