Journal article Open Access

Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan

Anastasia Spyridou

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  <identifier identifierType="DOI">10.5281/zenodo.1209129</identifier>
      <creatorName>Anastasia Spyridou</creatorName>
      <affiliation>Technological University of Gdansk</affiliation>
    <title>Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan</title>
    <subject>All you can eat, Taiwan, Service Quality</subject>
    <date dateType="Issued">2017-12-31</date>
  <resourceType resourceTypeGeneral="JournalArticle"/>
    <alternateIdentifier alternateIdentifierType="url"></alternateIdentifier>
    <relatedIdentifier relatedIdentifierType="ISSN" relationType="IsPartOf">2529-1947</relatedIdentifier>
    <relatedIdentifier relatedIdentifierType="DOI" relationType="IsVersionOf">10.5281/zenodo.1209128</relatedIdentifier>
    <rights rightsURI="">Creative Commons Attribution 4.0 International</rights>
    <rights rightsURI="info:eu-repo/semantics/openAccess">Open Access</rights>
    <description descriptionType="Abstract">&lt;p&gt;&lt;em&gt;Purpose of this paper is to report on an investigation of the expected and perceived service quality at &amp;ldquo;all you can eat&amp;rdquo; restaurants in southern Taiwan. The findings of this study indicated that the service quality factors had a positive impact on overall customer satisfaction and revisiting intention. The results also showed that the &amp;ldquo;all you can eat&amp;rdquo; restaurant in Chiayi had a higher level for service related factors for &amp;ldquo;all you can eat&amp;rdquo; restaurants than Kaohsiung thus reflecting some regional differences in overall service quality. The analysis revealed a number of central and important properties attached to the consumption values associated with context of an &amp;ldquo;all you can eat&amp;rdquo; restaurant meal. Such insights can be of use to the management of restaurants in their efforts to improve the experience/quality for their customers and to increase customer loyalty. The consumer values identified here could also be used as suggestions concerning what to look for within more comprehensive empirical studies done in the future. This is the first study to are knowledge that examines &amp;quot;all you can eat&amp;quot; hospitality sector in Taiwan&lt;/em&gt;&lt;/p&gt;</description>
    <description descriptionType="Other">SUBMITTED: FEB 2017, REVISION SUBMITTED: MAY 2017, ACCEPTED: JUN 2018, PUBLISHED ONLINE: 31 DECEMBER 2017, REFEREED ANONYMOUSLY</description>
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