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Airline service quality evaluation: A review on concepts and models

Haghighat, Navid


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@article{haghighat_navid_2017_1145848,
  author       = {Haghighat, Navid},
  title        = {{Airline service quality evaluation: A review on 
                   concepts and models}},
  journal      = {Economics, Management and Sustainability},
  year         = 2017,
  volume       = 2,
  number       = 2,
  pages        = {31-47},
  month        = dec,
  doi          = {10.14254/jems.2017.2-2.4},
  url          = {https://doi.org/10.14254/jems.2017.2-2.4}
}
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