Journal article Open Access

Re-Thinking Knowledge-Based Management

Harri Laihonen; Antti Lönnqvist

This paper challenges the relevance of knowledgebased management research by arguing that the majority of the literature emphasizes information and knowledge provision instead of their business usage. For this reason the related processes are considered valuable and eligible as such, which has led to overlapping nature of knowledge-based management disciplines. As a solution, this paper turns the focus on the information usage. Value of knowledge and respective management tasks are then defined by the business need and the knowledge-user becomes the main actor. The paper analyses the prevailing literature streams and recognizes the need for a more focused and robust understanding of knowledgebased value creation. The paper contributes by synthetizing the existing literature and pinpointing the essence of knowledge-based management disciplines.

Files (206.2 kB)
Name Size
206.2 kB Download
  • C. Choo, "The Knowing Organization: how organizations use information to construct meaning, create knowledge and make decisions", International Journal of Information Management, vol. 16, no. 5, pp. 329-340, 1996.
  • I. Nonaka, "A Dynamic Theory of Organizational Knowledge Creation", Organization Science, vol. 5, no. 1, pp.14-37, 1994. [10] V. Pirttim├ñki, Business Intelligence as a Managerial Tool in Large Finnish Companies, Doctoral dissertation, TUT Publication 646, Tampere: Tampere University of Technology, 2007. [11] P. Kujansivu, Intellectual capital management: Understanding why Finnish Companies Do Not Apply intellectual Capital Management Models, Doctoral dissertation, TUT Publication 747, Tampere: Tampere University of Technology, 2008. [12] S. Newell, M. Robertson, H. Scarbrough, and J. Swan, Managing Knowledge Work, Basingstoke: Palgrave Macmillan, 2002. [13] J. Walsh, and G. Ungson, "Organizational memory", Academy of Management Review, vol. 16, no. 1, pp.57-91, 1991. [14] E.W. Stein, and V. Zwass, "Actualizing organizational memory with information systems", Information Systems Research, vol. 6, no 2, pp. 85-117, 1995. [15] T. Gilad, and B. Gilad, "SMR Forum: Business Intelligence - the Quiet Revolution", Sloan Management Review, vol. 27, no. 4, pp. 53-61, 1986. [16] L. Kahaner, Competitive Intelligence: how to Gather, Analyze, and Use Information to Move Your Business to the Top. New York: Touchstone, 1996. [17] C.S. Fleisher, "An introduction to the management and practice of competitive intelligence (CI)" in Managing frontiers in competitive intelligence, C.S. Fleisher and D.L. Blenkhorn, Eds. Westport, CT: Quorum Books, 2001, pp. 3-18. [18] V. Vuori, Social Media Changing the Competitive Intelligence Process: Elicitation of Employees- Competitive Knowledge, Doctoral dissertation, TUT Publication 1001, Tampere: Tampere University of Technology, 2011. [19] M. Alavi, and Leidner, D, "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues", MIS Quarterly, vol. 25, no. 1, pp.107-136, 2001. [20] M. Polanyi, Personal Knowledge: Towards a Post-Critical Philosophy, Chicago: University of Chicago Press, 1974. [21] J.C. Spender, "Organizational knowledge, collective practice and Penrose rents", International Business Review, vol. 3, no. 4, pp. 353- 367, 1994. [22] V. Albino, C. A. Garavelli, and G. Schiuma, "Knowledge transfer and inter-firm relationships in industrial districts: the role of the leader firm", Technovation, vol. 19, pp. 53-63, 1999. [23] G. Szulanski, "Exploring internal stickiness: impediments to the transfer of best practice within the firm", Strategic Management Journal, vol. 17, pp. 27-43, 1996. [24] L. Argote, and P. Ingram, "Knowledge transfer: a basis for competitive advantage in firms", Organizational Behavior and Human Decision Processes, vol. 82, no. 1, pp. 150-169, 2000. [25] J. Mu, G. Peng, and E. Love, "Interfirm networks, social capital, and knowledge flow", Journal of Knowledge Management. vol. 12, no. 4, pp. 86-100, 2008. [26] I. Nonaka, and H. Takeuchi, The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press, 1995. [27] Y. Malhotra, "From Information Management to Knowledge Management: Be-yond the 'Hi-tech Hidebound' Systems", in Knowledge Management for the Information Professional, K. Srikantaiah, and M.E.D. Koenig, Eds. Medford, N. J: Information Today Inc, 37-61, 2000. [28] M.T. Hansen, N. Nohria, and T. Tierney, "What-s your strategy for managing Knowledge?" Harvard Business Review, pp. 106-116, March- April, 1999. [29] B. Lev, Intangibles. Management, Measurement, and Reporting, Washington, DC: Brookings Institution Press, 2001. [30] A. Seetharaman, H. Sooria, and A.S. Saravanan, "Intellectual Capital Accounting and Reporting in The Knowledge Economy", Journal of Intellectual Capital, vol. 3, no. 2, pp.128-148, 2002. [31] K-E. Sveiby, The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets, San Francisco: Berrett-Koehler, 1997. [32] D. Andriessen, "IC valuation and measurement: classifying the state of the art", Journal of Intellectual Capital, vol. 5, no. 2, pp. 230-242, 2004. [33] R. K. Srivastava, L. Fahey, and H.K. Christensen, "The resource-based view and marketing: The role of market-based assets in gaining competitive advantage", Journal of Management, vol. 27, pp. 777-802, 2001. [34] S.L. Vargo, and R.F. Lusch, (2004). "Evolving to a New Dominant Logic for Marketing", Journal of Marketing, vol. 68, no. 1, pp.1-17, 2004. [35] J. Spohrer, P. P. Maglio, J. Bailey, and D. Gruhl, (2007). "Steps toward a science of service systems", Computer, vol. 40, pp. 71-77, 2007. [36] Vargo, SL., Maglio, P.P. and Akaka, M.A. "On Value and Value Creation: A Service Systems and Service Logic Perspective", European Management Journal, vol. 26, pp. 145-152, 2008.
  • J. Barney, "Firm Resources and Sustained Competitive Advantage", Journal of Management, vol. 17, no. 1, pp. 99-120, 1991.
  • J. Kraaijenbrink, J.C. Spender, and A.J. Groen, "The Resource-Based View: A Review and Assessment of its Critiques", Journal of Management, vol. 36, pp. 349-372, 2010.
  • J.C. Spender, (1996) "Making Knowledge the Basis of a dynamic theory of the firm", Strategic Management Journal, vol. 17, Special Issue: Knowledge and the Firm, pp. 45-62, Winter 1996.
  • J.G. March, "Exploration and exploitation in organizational learning", Organization Science, vol. 2, no. 1, pp. 71-87, 1991.
  • K.M. Wiig, "Knowledge Management: An Introduction and Perspective", Journal of Knowledge Management, vol. 1, no. 1, pp.6-14, 1997.
  • M.H. Zack, "Developing a Knowledge Strategy", California Management Review, vol. 41, no. 3, pp. 125-145, 1999.
  • R.M. Grant, "Toward a Knowledge-Based Theory of the Firm", Strategic Management Journal, vol. 17, Special Issue: Knowledge and the Firm, pp.109-122, Winter 1996.
All versions This version
Views 00
Downloads 00
Data volume 0 Bytes0 Bytes
Unique views 00
Unique downloads 00


Cite as