Santos de la Cámara, Raúl
Martín Wanton, Tamara
2017-02-28
<p>This document is the deliverable “D3.2 – Basic methods and tools for user interaction automation”<br>
of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through<br>
Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”,<br>
project reference: 692819).</p>
<p><br>
SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public<br>
sector: the need to offer a more efficient and more effective experience to companies and citizens in<br>
their daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA<br>
online services; (ii) enabling a better comprehension of the complex processes and documents<br>
(forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration<br>
processes and services. SIMPATICO's goal is to improve the experience of citizens and companies in<br>
their daily interactions with the public administration by providing a personalized delivery of e-<br>
services based on advanced cognitive system technologies and by promoting an active engagement<br>
of people for the continuous improvement of the interaction with these services.</p>
<p>This document deliverable reports the work undertaken in SIMPATICO for WP3 (“Front-end<br>
interaction and enrichment”) in the course of the project period spanning from month 6 to month<br>
12. In this period, the first version of the SIMPATICO components for interaction automation were<br>
designed, implemented and preliminarily integrated. The key results are the interaction data model<br>
for the SIMPATICO platform and a summary of the developments of each of the components<br>
developed in WP3 (Interaction Front-End, Interaction Log, Session Feedback, Data Analysis and<br>
Enrichment Engine). All of the prototypes are described and their interfaces and future plans for<br>
SIMPATICO outlined.</p>
<p>The current document is formally part of the work undertaken in the process of the tasks T3.2<br>
(“Interactive front-end”), T3.3 (“Data/log analysis”) and T3.4 (“Enrichment engine”). However, slight<br>
changes and revisions of the work undertaken in task T3.1 (“Modelling of interactions”) during the<br>
period M6-M12 has been incorporated into this deliverable.</p>
https://doi.org/10.5281/zenodo.1043876
oai:zenodo.org:1043876
eng
Zenodo
https://zenodo.org/communities/eu
https://doi.org/10.5281/zenodo.1043875
info:eu-repo/semantics/openAccess
Creative Commons Attribution 4.0 International
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simpatico
project
deliverable
h2020
interaction
H2020 692819 SIMPATICO - D3.2 Basic Methods and Tools for User Interaction Automation
info:eu-repo/semantics/report