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H2020 692819 SIMPATICO - D3.2 Basic Methods and Tools for User Interaction Automation

Santos de la Cámara, Raúl; Martín Wanton, Tamara


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        "title": "SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies", 
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    "description": "<p>This document is the deliverable \u201cD3.2 \u2013 Basic methods and tools for user interaction automation\u201d<br>\nof the European project \u201cSIMPATICO - SIMplifying the interaction with Public Administration Through<br>\nInformation technology for Citizens and cOmpanies\u201d (hereinafter also referred to as \u201cSIMPATICO\u201d,<br>\nproject reference: 692819).</p>\n\n<p><br>\nSIMPATICO addresses a strategic challenge towards the innovation and modernization of the public<br>\nsector: the need to offer a more efficient and more effective experience to companies and citizens in<br>\ntheir daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA<br>\nonline services; (ii) enabling a better comprehension of the complex processes and documents<br>\n(forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration<br>\nprocesses and services. SIMPATICO's goal is to improve the experience of citizens and companies in<br>\ntheir daily interactions with the public administration by providing a personalized delivery of e-<br>\nservices based on advanced cognitive system technologies and by promoting an active engagement<br>\nof people for the continuous improvement of the interaction with these services.</p>\n\n<p>This document deliverable reports the work undertaken in SIMPATICO for WP3 (\u201cFront-end<br>\ninteraction and enrichment\u201d) in the course of the project period spanning from month 6 to month<br>\n12. In this period, the first version of the SIMPATICO components for interaction automation were<br>\ndesigned, implemented and preliminarily integrated. The key results are the interaction data model<br>\nfor the SIMPATICO platform and a summary of the developments of each of the components<br>\ndeveloped in WP3 (Interaction Front-End, Interaction Log, Session Feedback, Data Analysis and<br>\nEnrichment Engine). All of the prototypes are described and their interfaces and future plans for<br>\nSIMPATICO outlined.</p>\n\n<p>The current document is formally part of the work undertaken in the process of the tasks T3.2<br>\n(\u201cInteractive front-end\u201d), T3.3 (\u201cData/log analysis\u201d) and T3.4 (\u201cEnrichment engine\u201d). However, slight<br>\nchanges and revisions of the work undertaken in task T3.1 (\u201cModelling of interactions\u201d) during the<br>\nperiod M6-M12 has been incorporated into this deliverable.</p>"
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