Project deliverable Open Access

H2020 692819 SIMPATICO - D3.2 Basic Methods and Tools for User Interaction Automation

Santos de la Cámara, Raúl; Martín Wanton, Tamara


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  <identifier identifierType="DOI">10.5281/zenodo.1043876</identifier>
  <creators>
    <creator>
      <creatorName>Santos de la Cámara, Raúl</creatorName>
      <givenName>Raúl</givenName>
      <familyName>Santos de la Cámara</familyName>
      <affiliation>HI Iberia Ingeniería y Proyectos</affiliation>
    </creator>
    <creator>
      <creatorName>Martín Wanton, Tamara</creatorName>
      <givenName>Tamara</givenName>
      <familyName>Martín Wanton</familyName>
      <affiliation>HI Iberia Ingeniería y Proyectos</affiliation>
    </creator>
  </creators>
  <titles>
    <title>H2020 692819 SIMPATICO - D3.2 Basic Methods and Tools for User Interaction Automation</title>
  </titles>
  <publisher>Zenodo</publisher>
  <publicationYear>2017</publicationYear>
  <subjects>
    <subject>simpatico</subject>
    <subject>project</subject>
    <subject>deliverable</subject>
    <subject>h2020</subject>
    <subject>interaction</subject>
  </subjects>
  <dates>
    <date dateType="Issued">2017-02-28</date>
  </dates>
  <language>en</language>
  <resourceType resourceTypeGeneral="Text">Project deliverable</resourceType>
  <alternateIdentifiers>
    <alternateIdentifier alternateIdentifierType="url">https://zenodo.org/record/1043876</alternateIdentifier>
  </alternateIdentifiers>
  <relatedIdentifiers>
    <relatedIdentifier relatedIdentifierType="DOI" relationType="IsVersionOf">10.5281/zenodo.1043875</relatedIdentifier>
  </relatedIdentifiers>
  <version>1.0</version>
  <rightsList>
    <rights rightsURI="https://creativecommons.org/licenses/by/4.0/legalcode">Creative Commons Attribution 4.0 International</rights>
    <rights rightsURI="info:eu-repo/semantics/openAccess">Open Access</rights>
  </rightsList>
  <descriptions>
    <description descriptionType="Abstract">&lt;p&gt;This document is the deliverable “D3.2 – Basic methods and tools for user interaction automation”&lt;br&gt;
of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through&lt;br&gt;
Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”,&lt;br&gt;
project reference: 692819).&lt;/p&gt;

&lt;p&gt;&lt;br&gt;
SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public&lt;br&gt;
sector: the need to offer a more efficient and more effective experience to companies and citizens in&lt;br&gt;
their daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA&lt;br&gt;
online services; (ii) enabling a better comprehension of the complex processes and documents&lt;br&gt;
(forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration&lt;br&gt;
processes and services. SIMPATICO's goal is to improve the experience of citizens and companies in&lt;br&gt;
their daily interactions with the public administration by providing a personalized delivery of e-&lt;br&gt;
services based on advanced cognitive system technologies and by promoting an active engagement&lt;br&gt;
of people for the continuous improvement of the interaction with these services.&lt;/p&gt;

&lt;p&gt;This document deliverable reports the work undertaken in SIMPATICO for WP3 (“Front-end&lt;br&gt;
interaction and enrichment”) in the course of the project period spanning from month 6 to month&lt;br&gt;
12. In this period, the first version of the SIMPATICO components for interaction automation were&lt;br&gt;
designed, implemented and preliminarily integrated. The key results are the interaction data model&lt;br&gt;
for the SIMPATICO platform and a summary of the developments of each of the components&lt;br&gt;
developed in WP3 (Interaction Front-End, Interaction Log, Session Feedback, Data Analysis and&lt;br&gt;
Enrichment Engine). All of the prototypes are described and their interfaces and future plans for&lt;br&gt;
SIMPATICO outlined.&lt;/p&gt;

&lt;p&gt;The current document is formally part of the work undertaken in the process of the tasks T3.2&lt;br&gt;
(“Interactive front-end”), T3.3 (“Data/log analysis”) and T3.4 (“Enrichment engine”). However, slight&lt;br&gt;
changes and revisions of the work undertaken in task T3.1 (“Modelling of interactions”) during the&lt;br&gt;
period M6-M12 has been incorporated into this deliverable.&lt;/p&gt;</description>
  </descriptions>
  <fundingReferences>
    <fundingReference>
      <funderName>European Commission</funderName>
      <funderIdentifier funderIdentifierType="Crossref Funder ID">10.13039/501100000780</funderIdentifier>
      <awardNumber awardURI="info:eu-repo/grantAgreement/EC/H2020/692819/">692819</awardNumber>
      <awardTitle>SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies</awardTitle>
    </fundingReference>
  </fundingReferences>
</resource>
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