Project deliverable Open Access
This document is the deliverable “D5.3 – SIMPATICO interoperability framework and use-case environments v1” of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project reference: 692819).
SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public sector: the need to offer a more efficient and more effective experience to companies and citizens in their daily interaction with Public Administration (PA) by providing a personalized delivery of e-services based on advanced cognitive system technologies and by promoting an active engagement of people for the continuous improvement of the interaction with these services. To this purpose, the project implements the SIMPATICO Platform, a software platform that collects and integrates the advanced techniques developed in the SIMPATICO project and enacts them on top of the existing PA systems for on-line service delivery.
The aim of this document is to define the SIMPATICO interoperability framework, starting from the European Interoperability Framework (EIF). In particular, SIMPATICO had taken into account two layer of the EIF: the semantic and technological interoperability. These two layers play an important role to ensure the possibility to integrate SIMPATICO with the legacy systems of the PAs. The first layer has been met through the adoption of a thesaurus in the Citizen Data Vault in order to make semantically interoperable the information requested by the e-service provided by the Public Administration and the Personal Data of the citizen in the three use-cases. Therefore, the semantic interoperability has been used also in the interaction between Interactive Front-End and Citizenpedia components to associate a "semantic meaning" to the terms in a document or form (coming from e-services), in order to link them correctly to the definitions in Question and Answer Engine and Citizenpedia. The technical interoperability is ensured by the adoption of Open APIs and the unique point of authentication for the whole SIMPATICO platform, sharing in all three Use-cases. In order to test all the APIs provided by the project components, a unique SwaggerUI service has been created where each component API is documented.