H2020 692819 SIMPATICO - D2.1: Basic Version of Text and Workflow Adaptation

This document is the deliverable “D2.1 – Basic version of text and workflow adaptation” of the
European project “SIMPATICO - SIMplifying the interaction with Public Administration Through
Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”,
project reference: 692819).
The goal of SIMPATICO project is to improve the experience of citizens and companies in their daily
interactions with the public administration by providing a personalized delivery of e-services based
on advanced cognitive system technologies. This will be achieved through a solution based on the
interplay of language processing, machine learning and the wisdom of the crowd to change for the
better the way citizens interact with the Public Administration.
The main objective of WP2 - Interaction adaptation and personalization - is to devise a self-evolving
framework to adapt texts and workflows according to user needs. This document covers work done
for WP2 in the first 12 months of the project, with a brief report on the state of the art, key
functionalities, architecture, interfaces and next steps for each of the following software
components: Text Adaptation Engine, including Text Profiling and Analytics (in the languages of the
project: English, Italian and Galician/Spanish), Workflow Adaptation Engine and Citizen Data Vault.