H2020 692819 SIMPATICO - D6.1: Use-case Planning & Evaluation v1

This document is the deliverable “D6.1 – Use-case Planning & Evaluation v1” of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project reference: 692819).
SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public sector: the need to offer a more efficient and more effective experience to companies and citizens in their daily interaction with Public Administration (PA) by providing a personalized delivery of e-services based on advanced cognitive system technologies and by promoting an active engagement of people for the continuous improvement of the interaction with these services. In order to make the project objectives measurable and to validate its achievement, SIMPATICO proposes three use-cases within the three PAs: the city of Trento, the region of Galicia and the city of Sheffield. This will enable the project to test different approaches to improve public e-services, in different areas of PA, and in countries characterized by different languages and by different attitudes of citizens towards the PA. In addition, two different iterations of this validation are foreseen, following the two research and development phases in the project plan.
The first part of the deliverable describes the overall objectives and planning of the validation, covering both the temporal dimension (i.e., the different phases and the two iterations foreseen in the project plan) and the spatial dimension (i.e., the engagement of three different project sites). It will also then describe the common methodology that will be adopted for use-case management by the three PAs.
The second part of the deliverable focuses on the first iteration of the validation, discussing its objectives, success criteria and overall. It also provides a detailed specification and planning of the experiments to be carried during the first iteration in each of the three project sites.