West-Life D5.4: Report on the activities of the help desk

Support for users and developers is an integral part of the project and its objectives, and is essential to promote take-up of services and monitor service quality.

The support to users provided through the West-Life portal combines tutorials, documentation and support forums which provide answers by experts/developers covering areas of NMR, SAXS, X-Ray crystallography, Cryo-Electron Microscopy and related integrative methods in structural biology. The West-Life portal also has a dedicated page on Webinar and Video Tutorials.

User support has long been an integral part of the services brought together in the West-Life VRE, and these services have well-established forums for user engagement. These support forums act as a repository of issues and solutions that is of help to future users.The West-Life web site provides navigation to these services and federated search of them.

New forums will also be provided, and we will move the forums from the old WeNMR site to the West-Life forum page.