You
Look at them when you see thousands of people like this making their way to the trains they can seem like a giant herd of cattle
It's hard to identify with them, but look again. Who are they? What do they want?
Where are they going?
Now, this one. Today our car has gone in for an MO2. If I get off at Warren Street I can get buzz. Maybe I should get the blue line.
Perhaps I should ask somebody. She's not used to the underground and she wants to get off at the right stop. Make the right connections. A bit like her life.
He finds train journey stressful because he's scared, he looks weird. He's also moving home. In the bag is his cat. Now I'm not into cats, but he clearly is.
Well, she's five months pregnant. Because most people don't see it, she doesn't get a seat. No matter how hard she tries. To be fair, she's having a really tough time. She's got morning sickness. And to make matters worse, she doesn't know this bit yet.
And his head is resting on her bladder. She's desperate. Or this one. He does the journey every day. Council stops. The thing is, he's a teacher. While he's counting the stops, he also thinks about his lesson plans. Like I say, he's human.
Right, three stops to go and, oh, Thomas Hardy. Truth is, they dislike us. They're people. Most are alright. One or two, less so.
Look at this one. What'd you say about him? Does alright. Probably works in a city. Can you open the door please? My gate is cut in the door! Open the door!
Stand clear of the doors please.
So, what's his problem? Truth is, he's lost his job. Too old. Well, the scrappy. Well, at least that's what he thinks. Today, he's up for a new job. And his presentation, it's even a briefcase.
One briefcase stuck in the door can cause lots of trouble. I'm aware we do have delays and some late running going on, following earlier problems.
Now we have a delay. Just 30 seconds. But as you know, this sort of thing can have a knock on effect all the way down the line. I'll show you what I mean. Different train.
This one's a big softie. He wouldn't want you to know that. He also happens to be late for college. Not your fault. But let him know what's happening and he'll be happier.
Ladies and gentlemen, sorry for the delay. We're being held at a red signal. You should be on the move shortly. If not, I'll find out what's happening and let you know. Thank you.
There you go. He looks a lot more relaxed now. So why is that?
Just hearing your voice. Relaxism.
One of the problems is we're underground. It's difficult to know what's going on beneath the surface. You see, passengers, it's difficult to know what they're thinking. We've all been on the cushions.
But if we look a bit deeper, we can see they're full of insecurities, tourism. What's it all about?
It's a good reason why not many old people travel the tube. In those stairs, in those people, the heat. Just let her know what's happening. You take away some of the stress. And this one's a bit deaf.
Doesn't like wearing a hearing aid, although she's been told to. So make the announcements nice and clear.
Hi, I've got some reforms for you on the north. Yeah, right. 12.49.
Mum, we don't know what's going on. We don't understand. It's easy to have misconceptions. We just don't see any other guy's point of view.
Yeah, hello, controller. Just been reformed. Do you want to let me know what's going on place?
Sometimes drivers may see service control in this sort of way.
I reckon one problem is we don't respect each other as much as we should.
Of course, service control can see drivers in other ways.
Can I just have your location, please?
They think we're working.
The true picture on both sides is much more professional.
He's got 15 other trains to sort, but you don't know that.
And he don't know that you don't know that. And you don't know that he don't know that you don't know that he don't know that.
Simple, really.
It all appears calm and controlled, or so it seems from the outside.
It all requires intense focus and concentration. A bit like the train operators, really.
Hours of focus, and then suddenly something kicks off.
Train 064. Nothing special about that one.
She hasn't had breakfast, and her body should be as well.
Can I try a senior train, 062? Can I just have your location, please?
Realistic Square Southbound.
Okay, driver, just go back and investigate, driver, get station staff down to assist you.
You've got a PA operator. Can you hold Houston for us, please, and Camden?
The drivers of 361 and 350 both have the same problem. They don't know what's happening. How are they going to deal with this?
A large number of people are afraid of the dark.
When customers don't hear your voice when a train stops, it's like keeping them in the dark.
Let's up the antebelly. Let's literally put them in the dark.
Every time the train stops, this woman panics.
And when she panics, she can be really... We don't want to go there.
Ladies and gentlemen, sorry for the delay. We're being held at a red signal.
It should be on the move shortly. If not, I'll find out what's happening and let you know. Thank you.
In train 361, however, the customers are still waiting.
Because the driver of 361 is a bit of a stickler, he's not going to make his announcement until he hears from service control.
Please hurry up. I'm going to pee myself.
Come on. Come on. Come on. Come on. Come on. Come on. Come on.
What is this? Has anyone told us anything? I'm never taking a tube again. I swear I'm not.
Hang on. Was that chairing cross? Oh, damn. No, I've lost count. Bloody tube.
Let's rewind that, shall we?
The truth is, the driver of 361 is really conscientious.
I just wanted to show you what it's like for mere point of view. Even waiting for just 30 seconds.
Ladies and gentlemen, this is your driver. We're being held here for a short while.
I am sorry for the delay. We should be on the move shortly.
Your next stop is Houston. Change here for the Victoria Line.
Remember, to reassure customers, you should make an initial PA within 30 seconds of stopping.
Even if you don't know the cause of the delay, you then have three minutes to find out the cause of the delay and let the passengers know.
How do I know all this?
What did I do when I was a driver? I used to think, I was a driver, but I never thought about it.
What did I do when I was a driver?
I used to think, what if it was my grand, right beside me?
What if it was my grand, right beside me?
