Hi everybody, I'm Renee. I'd like to take you on a little tour of the Operations Center
in Minot and see what this place is all about.
Let's start with the front desk. Here you would meet Paula. She's our receptionist.
She greets our customers and our employees when they come in. Be sure and say hi if you
come to the Operations Center to visit. Let's check out HR.
Here are a couple familiar faces in our HR department. You'll have the opportunity to
meet the rest of them when you come visit us at the Operations Center.
Okay, we've circled back to the lobby. Now we're going to head back to my favorite place,
the break room. And it happens to be Popcorn Wednesday. Let's go check it out.
Here it is, Popcorn Wednesday. Not only is there popcorn, but there's seasoning to your
taste. Rumor has it that people get pretty crazy with their combinations.
Okay, let's go meet some of the supporting departments for reservations.
Hi, I'm Joan Lambert. I'm the Manager of Accounting Operations in Minot. And if you
have any issues with financials on a booking, you'll be dealing with the agents of my department.
And welcome to MLT Vacations and happy travels.
Hi, I'm Frank Sposito, Manager of Operations Services. Within our department we have the
documents department, the product department. We also have the mailroom, and we are in charge
of this entire facility. The one way if you ever had a question for us would be a documents
question. If you have a documents question, you would contact Operations Services. Bye.
I'm Kathy Chilling, I'm the Supervisor of the Customer Relations Department. As you
can tell, our department's very small. And that's because our customers are generally
very satisfied with us. Welcome aboard.
Hi, my name's Dave Parsons. I'm the Manager of the ICE Department for MLT Vacations.
Our primary job for the Operations Center is to provide you with all your computer and
telephone needs so you can connect on a daily basis and do your job.
And here we're at the MLT Vacation Support Center. This would be the place for your
call if you'd have system issues or you'd have password concerns.
And you've already met Bill Thomas, the Manager of Training.
Hi, I'm Marcia Inget, Manager of Groups and Specialty Sales. My department handles all
of the specialty vacations such as luxury, destination weddings, honeymoons, and traditional
groups. If you have an agent who's looking for one of these specialty vacations, you
will transfer your call right into our department and we will handle all of the details for
you. Thanks and welcome to MLT. Have a good day.
Hi, I'm Andrew. My team handles all your time cards, early out, and vacation requests.
When you call us, these are the people you will talk to.
I'll see you all in a couple weeks.
Hi, I'm Anne Williamson, Manager of Vacation Service. I manage our Advanced Support and
Vacation Service teams as well as our travel agency support team.
Even though you haven't taken calls yet, you'll soon learn that the support desk will be your
lifeline for anything you need assistance with. This is who you can call. We look forward
to working with you.
And now, I'd like you to meet our talented team of supervisors.
Good morning. Welcome to MLT. My name is Glenda Sorensen and the three words I would use
to describe myself are compassionate, witty, and energetic. Welcome.
Hi, everyone. My name is Marla. Three things about me is I'm very creative. I love to shop
and I love the Green Bay Packers. Welcome.
Welcome to MLT Vacations. Welcome to our family. I'm the real E.J. Rose. I'm a professional
New York Giants fan and I will see the Giants have played every team in the NFL before I
die. I'm at about the halfway point here. I absolutely love Ruby Red Grail Futures.
Welcome.
Hi, my name is Shannon Holman. Welcome to MLT. Some things about me is I do like to camp,
fish, hunt. And one interesting fact is that I am one of the tallest women, if not the
tallest woman in MLT.
Hi there. I'm Jen Hamill, Supervisor of Vacation Sales in Reservations. Some fun facts about
me are I like to travel. Bend Cancun is one of my favorite destinations. My family likes
to camp and fish and go out on the boat and I play softball in the summer. So really excited
that you're with us and I look forward to meeting you all real soon.
Hello. My name is Vanessa Lame. Welcome to MLT. I'm very energetic. I'm excited about
working here and excited to have you as a part of our team. I love spending time outside
with my dogs and friends and family and look forward to meeting you.
Hi, I'm Andy Kilmer. I'm a very serious, formal and deliberate person. Just kidding.
I like to have lots of fun. I'm sociable, energetic and I'm very competitive. Welcome
to MLT Vacations.
Welcome everyone. My name is Erin and a couple things about me are my favorite destination
is Paris. I speak French and I love to cook and be really excited to be working with y'all.
Thank you for joining us on the tour today. I hope you enjoyed it. We are really looking
forward to having you here in person and welcome to the MLT Vacations family.
