POST >> /api/getAccess >> Returns the Authentication Token X-AccessToken, as part of response headers, if the provided user name and password is correct.
GET >> /bui/getBUIAllConfig >> Returns all the configuration properties for Service Point App.
GET >> /bui/getAllowedStatus >> Returns the list of available Statuses based on allowed Status transition.
GET >> /bui/getMyTicketDetails({persid}) >> Returns ticket details along with extra attributes provided in the $attrList parameter.
GET >> /bui/getTicketsCustomData({persid}) >> Returns tickets summary attributes configured at SDM.
GET >> /bui/getDefaultCategories >> Returns the default list of categories for cr factory defined in Service Desk which is configurable.
GET >> /bui/attrInfo >> Returns the required attributes and custom attributes for cr factory defined in service point configuration at SDM admnistrative page.
GET >> /bui/attrCtrl >> Returns all dependent attributes for the provided ticket attribute ($attrname parameter)
POST >> /bui/addLogComment >> Add log comment to the ticket
POST >> /bui/changeStatus/{factory}({persid}) >> Returns updated status value of the provided ticket persistent id.
GET >> /bui/allFeeds({persid}) >> Returns Activity Log Information for the provided ticket
POST >> /bui/attmnt >> Upload an attachment to SDM and also links the attachment to the specified factory object if parentFactory and parentId parameter values are provided, else simply uploads the file.
GET >> /bui/getBopSID >> Returns BOP session ID, which can be used to download file.
GET >> /bui/attmnt({persid})/$value >> Returns an attachment as binary data.
PUT >> /bui/updateStatusForNotification >> Marks the notification status as READ for the given notification persistent id
PUT >> /bui/updateStatusForAllNotification >> Marks all the notifications based on the $filter value provided as READ.
GET >> /bui/getMyResources >> Returns all the resources(Assets) the user is having access to
GET >> /bui/getMyActiveChatSession >> Gets the active chat session details for the logged-in Service Point user.
GET >> /bui/checkActiveSessions >> Checks if the logged-in Service Point user has an active chat session.
POST >> /bui/createChatThread >> Creates an activity log entry for initiating a chat session
GET >> /bui/getChatHistory/{roomName} >> Gets the chat history for the logged-in ServicePoint user for the passed-in ticket id (here roomName is the ticket persistent id).
GET >> /bui/getDocument({id}) >> Returns a Knowledge Document and updates the documents hits count if $updateHits parameter is true
GET >> /bui/getKDAttachments({id}) >> Returns all Knowledge Document attachments for the provided document id.
GET >> /bui/getKDComments({id}) >> Returns Knowledge Document comments for the provided document id.
POST >> /bui/addKDComment({id}) >> Add a comment to an Existing Knowledge Document
POST >> /bui/rateDocument({id}) >> Rate an Existing Knowledge Document
GET >> /bui/kdLinkInfo({id}) >> It tells whether the KD article attached to the ticket is an accepted solution for the problem mentioned in the ticket.
POST >> /bui/unLinkSolution({id}) >> Marks the knowledge document as not an accepted solution for the problem mentioned in the ticket
GET >> /bui/helpAbout >> Returns the help about text. First priority is tenanted if not found(text is empty or config itself is not defined), public about text is returned
GET >> /bui/getEEMAuth >> Returns EEM Artifact to be used for EEM integrated solutions requests (e.g. ITPAM tasks and Catalog requests)
GET >> /bui/{factory}({persid}) >> Returns the object details specified by the persistent id of the mentioned factory
PUT >> /bui/{factory}({persid}) >> Updates an object with passed in details as part of form data specified by the persid parameter for the provided factory.
GET >> /bui/{factory} >> Returns the objects based on the parameters for the mentioned factory
POST >> /bui/{factory} >> Creates a new object for the provided factory with passed in details as part of form data. (We can provide multiple child details.)
GET >> /gs/mytkt_active >> Returns active tickets of the logged-in user. It tries to fetch maximum 100 tickets with authorization using elastic search. In case you want to fetch more, use generic factory api.
GET >> /gs/mytkt_inactive >> Returns inactive tickets of the logged-in user. It tries to fetch maximum 100 tickets with authorization using elastic search. In case you want to fetch more, use generic factory api.
GET >> /getServiceRequest >> Returns service requests of logged in user, if Service Catalog is integrated.
GET >> /pcatSearch >> Returns relevant categories(and offerings if Service Catalog is integrated) based on configured parameters in Service Point configuration.
GET >> /getOfferings >> Returns featured offerings for the loggedin users domain, if Service Catalog is integrated.
GET >> /suggestedSolutions >> Returns all probable solutions for the provided search string.