Notice: We are planning scheduled maintenance on Sunday, September 1, 2024, from 1:00 pm to 4:00 pm CT. We apologize for any inconvenience.
Notice: We are planning scheduled maintenance on Sunday, September 1, 2024, from 1:00 pm to 4:00 pm CT. We apologize for any inconvenience.
Last Updated April 5, 2024
Your privacy is important to us. We conduct regular assessment reviews and abide by rigorous privacy standards to ensure personal information we collect, use and share is protected. This Online Privacy Notice (“Notice”) describes how 21st Century Bank and our affiliates manage personal information about you when you interact with us online through our websites, mobile applications, and social sites (“Sites and Mobile Apps”) through your computer, smartphone, tablet or other mobile devices (“Computer or Mobile Devices”).
The term “21st Century Bank” or “we”, “us” or “our” in this Notice refers to banking and non-banking affiliates or subsidiaries of 21st Century Bank that link to or reference this Notice.
By using our Sites and Mobile Apps, you agree to the terms and conditions of this Notice. If you visit or use one of our online services, please review the privacy policy applicable to that service to understand how your information is collected, used, and shared.
21st Century Bank works with third-party providers who are contractually obligated to comply with our policies to protect information. However, if you visit or access one of these third-party provider sites or mobile apps, please review the online privacy practices of that site or mobile app to understand the specifics of how your online personal information may be collected, used and shared.
This Notice is subject to change. We may update this Notice periodically to comply with the most recent federal and local laws. Please review it whenever you have questions. If we make changes to this Notice, we will revise the ‘Last Updated’ date on this page.
We are committed to the transparency of your personal information. We ask for your consent when required, otherwise by using our Site and Mobile Apps, you consent to the collection, use and sharing of your personal information subject to and consistent with applicable laws, regulations, and other notices you may have received based on your relationship with us.
We may provide links to non-affiliated third-party sites, such as service providers or merchants. If you follow links to sites not affiliated with, or controlled by 21st Century Bank, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites and Mobile Apps. 21st Century Bank does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
To protect personal information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third-party providers to ensure personal information remains confidential and secure. In the event of a data breach, we provide timely notification, in accordance with applicable laws and regulations.
We recognize the importance of protecting privacy where children are involved. Our Sites and Mobile Apps are not marketed to individuals under the age of 13. Accounts that include online access for children under the age of 13 are owned by a parent or guardian and require specific consent for online access. We do not knowingly collect personal information from children under 13 without prior parental consent.
Keeping your personal information accurate and up to date is very important. If your personal information is incomplete, inaccurate, or not current, please use the Contact Us option on our Sites and Mobile Apps or call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials. You can also speak to a customer representative at a branch location.
How do we collect personal information online?
We collect personal information about you through your computer or mobile devices using cookies and similar tracking technologies as well as personal information you provide when you visit or use our Sites and Mobile Apps.
We collect your personal information when you open an account, apply for a loan, make deposits or withdrawals from your account, provide employment information, show your identification or driver’s license.
The personal information we collect is limited to what is required to provide our products or services and to support legal and risk requirements. For additional information please review the How do we use your personal information section of this Notice.
The type of personal information we collect from and about you online will depend on how you interact with us and may include:
Personal information collected from and about you online described in this Notice may be used for many purposes such as:
We retain personal information for a period as required by laws and regulations and the necessary business purpose. When you are no longer our customer, we continue to share your information as described in this Notice. We securely delete personal information as soon as legally permitted.
We do not share your personal information with anyone, including our affiliates.
Some companies may offer aggregation websites and services that allow you to share your data with them in order to consolidate your account information from different sources (such as your accounts with us or with other financial institutions) so that you can view it in one location or perform actions related to your accounts using their services. To do this, a third-party may request you to authorize access to your 21st Century Bank accounts by providing your 21st Century Bank user ID and password.
21st Century Bank engages with customers on social media platforms such as Facebook, X (formerly Twitter), YouTube, and LinkedIn.
We may allow social share buttons on our sites that enable users to easily share information on social media platforms. The non-affiliated third parties that own these widgets may have access to information about your browsing on pages of our Sites and Mobile Apps where these widgets are placed.
Revised 3/25/24
| Reasons we can share your personal information | Can you limit this sharing? | Does 21st Century Bank Share? |
|---|---|---|
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
For our marketing purposes – to offer our products and services to you | Yes | No |
For joint marketing with other financial companies | No | We don’t share |
For our affiliates’ everyday business purposes – information about your transactions and experiences | No | We don’t share |
For our affiliates’ everyday business purposes – information about your creditworthiness | No | We don’t share |
For nonaffiliates to market to you | No | We don’t share |
| What We Do | |
|---|---|
How does 21st Century Bank | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate. |
How does 21st Century Bank collect my personal information? | We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
Why can’t I limit all sharing? | Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. |
| Definitions | |
|---|---|
Affiliates | Companies related by common ownership or control. They can be financial and
non-financial companies.
|
Nonaffiliates | Companies not related by common ownership or control. They can be financial and
|
Joint Marketing | A formal agreement between nonaffiliated financial companies that together market
|
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Can you limit this sharing?: Yes
Does 21st Century Bank Share?: No
For our marketing purposes — to offer our products and services to you
Can you limit this sharing?: Yes
Does 21st Century Bank Share?: No
For joint marketing with other financial companies
Can you limit this sharing?: No
Does 21st Century Bank Share?: We don’t share
For our affiliates’ everyday business purposes — information about your transactions and experiences
Can you limit this sharing?: No
Does 21st Century Bank Share?: We don’t share
For our affiliates’ everyday business purposes — information about your creditworthiness
Can you limit this sharing?: No
Does 21st Century Bank Share?: We don’t share
For nonaffiliates to market to you
Can you limit this sharing?: No
Does 21st Century Bank Share?: We don’t share
How does 21st Century Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does 21st Century Bank collect my personal information?
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing.
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and
non-financial companies.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market
financial products or services to you.
Required*
Disclaimer: Do not use the form to submit confidential, privileged, or sensitive information. The information submitted on this form is not secure. As with any information submitted over the Internet, there is a risk that the information below could be intercepted, viewed, or retrieved by a third party. For your protection, please do not include personal information, such as Social Security numbers or account numbers, in and email messages.
Required*
Disclaimer: Do not use the form to submit confidential, privileged, or sensitive information. The information submitted on this form is not secure. As with any information submitted over the Internet, there is a risk that the information below could be intercepted, viewed, or retrieved by a third party. For your protection, please do not include personal information, such as Social Security numbers or account numbers, in and email messages.
Disclaimer: Do not share confidential, privileged, or sensitive information via unencrypted email. As with any information submitted over the internet, there is a risk that the information could be intercepted, viewed, or retrieved by a third party. For your protection, please do not include personal information, such as Social Security numbers or account numbers, in email messages.
