==============================================================================================================================================
ID: Identifier
==============================================================================================================================================
Language: [1=English | 2=German]
==============================================================================================================================================
In what contexts have you used chatbots before? 
==============================================================================================================================================
Ctxt_1: Online Shopping [NA,1]
Ctxt_2: Banking [NA,1]
Ctxt_3: Education [NA,1]
Ctxt_4: Heath Care [NA,1]
Ctxt_5: Airports [NA,1]
Ctxt_6: Travel-realted (e.g. online travel agency, flight booking, travel planning) [NA,1]
Ctxt_7: None [NA,1]
Ctxt_8: Other [NA, Open entry]
==============================================================================================================================================
Fqc: How often have you already used chatbots? [1=1-5 times | 2=6-10 times | 3=11-15 time | 4=more than 15 times | 5=never]
==============================================================================================================================================
How interested are you in asking these airport-related topics to a chatbot?
==============================================================================================================================================
Check_in: Check-in (time, procedure, early-check-in) [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Luggage: Luggage (storage, lost items, add a piece of luggage) [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Terrace: Visitors-terrace (accessibility, opening hours) [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Transport: Transport from and to the airport [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Parking: Parking [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Pets: Pets [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Events: Events and festivals at the airport [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Flight_Info: Flight information (departure and arrival gate, departure and landing time) [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Real_time_Info: Real-time information about delays, gate changes and other unforeseen changes [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Visa: Immigration and visa information [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Restaurants: Restaurants and facilities at the airport [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Contacts: Useful numbers [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Weather: Weather forecast [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Nxt_Activity: The activity I have to perform next, e.g. baggage drop-off, security check, boarding [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
Other: Other: [1=very interested | 2=interested | 3=neutral | 4=not very interested | 5=not at all interested]
==============================================================================================================================================
Where would you like to access a chatbot?
==============================================================================================================================================
Access_1: On the website of the airport [NA,1]
Access_2: On the social media channels of the airport [NA,1]
Access_3: On a touchscreen at the airport [NA,1]
Access_4: In a mobile application [NA,1]
Access_5: Other: [NA,Open entry]
==============================================================================================================================================
How do you feel about using a chatbot for airport-related questions?
==============================================================================================================================================
PU1: I feel a chatbot would be useful for my airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PU2: I feel a chatbot would be convenient for my airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PU3: I feel a chatbot would help me get answers faster than from human employees. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PU4: I feel chatbots would answer all my queries and provide answers as per my expectations. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PU5: I feel chatbots would help me improve efficiency when asking airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PU6: I feel chatbots would provide more accurate information than humans. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PEU1: I feel I would find it easy to interact with chatbots for airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PEU2: I feel it would be easy to learn how to use a chatbot for airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PEU3: I feel a chatbot would be easy to use. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PEU4: I feel interaction with chatbots would be understandable and clear. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PEU5: I feel using a chatbot would make it easier to get airport-related information. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
TR1: I feel that interactions with a chatbot would be secure. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
TR2: I feel that airport-related information provided by a chatbot would be honest and authentic. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
TR3: I feel that chatbots would give reliable and trustworthy information. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
TR4: I feel a chatbot would have the necessary ability to provide airport-related information. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PE1: I would find it entertaining to use a chatbot. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PE2: I would find it enjoyable to use a chatbot. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PE3: I would find it pleasant to use a chatbot. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
PE4: I would have fun using a chatbot. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
BI: I intend to use a chatbot to ask airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
BI: I plan to use chatbots to ask airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
BI: I feel chatbots would be helpful to ask for airport-related information. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
BI: I predict I would use a chatbot for airport-related questions. [1=strongly agree | 2=agree | 3=neutral | 4=disagree | 5=strongly disagree]
==============================================================================================================================================
How do you interact with technological systems in general?
==============================================================================================================================================
AIT1: I like to occupy myself in greater detail with technical systems. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI2: I like testing the functions of new technical systems. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI3: I predominantly deal with technical systems because I have to. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI4: When I have a new technical system I front of me, I try it out intensively. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI5: I enjoy spending time becoming acquainted with a new technical system. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI6: It is enough for me that a technical system works; I don’t care how or why. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI7: I try to understand how a technical system exactly works. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI8: It is enough for me to know the basic functions of a technical system. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
ATI9: I try to make full use of the capabilities of a technical system. [1=strongly agree | 2=largely agree | 3=slightly agree | 4=slightly disagree | 5=largely disagree | 6=strongly disagree]
==============================================================================================================================================
Nationality: What is your nationality? [Open entry]
==============================================================================================================================================
Age: What age group do you belong to? [1=18-26 years | 2=27-42 years | 3=43-58 years | 4=59-77 years | 5=77+ years]
==============================================================================================================================================
Gender: What is your gender? [1=female | 2=male | 3=diverse| 4=inter | 5=open | 6=No entry]
==============================================================================================================================================
HYP: Categorical variable to decide whether record is included in the hypotheses tests [NA, 1=used]
==============================================================================================================================================






